Refund policy
Buying Policy
1. Product Information
We aim to provide accurate product descriptions, images, dimensions, materials, prices and stock information. However, product colours may vary slightly due to screen settings, photography lighting or production batches. The actual product shall prevail.
For artworks, handmade items, limited-edition products or customised products, minor differences may occur and should not be considered defects.
2. Order Confirmation
After placing an order, customers will receive an order confirmation email. This confirms that we have received your order, but it does not mean the order has been finally accepted.
We reserve the right to cancel or refuse any order due to pricing errors, stock issues, payment problems, suspected fraud or other reasonable concerns.
3. Payment
All prices are shown in the currency displayed on the website. Full payment must be completed at checkout before the order is processed.
Accepted payment methods may include credit card, online payment platforms, bank transfer or other payment options shown at checkout.
4. Stock Availability
All products are subject to stock availability. If an item becomes unavailable after an order is placed, we will contact the customer as soon as possible and offer one of the following options:
- Replacement with another product
- Store credit
- Full refund
5. Shipping and Delivery
Shipping fees, estimated delivery times and available shipping methods will be shown at checkout or confirmed separately by us.
For international orders, customers are responsible for any customs duties, import taxes, clearance fees, local delivery charges or other related costs required by the destination country or region.
Delivery times are estimates only. Actual delivery may be affected by customs clearance, courier delays, public holidays, weather conditions or other circumstances beyond our control.
6. Shipping Information
Customers must provide complete and accurate shipping information, including delivery address, recipient name, email address and contact phone number.
We are not responsible for delivery delays, failed delivery or extra costs caused by incorrect or incomplete information provided by the customer.
If a parcel is returned due to an incorrect address, failed delivery, refusal of delivery or failure to contact the customer, the customer may be responsible for re-shipping fees or related logistics costs.
7. Returns and Exchanges
Please read our Return and Refund Policy before making a purchase.
Unless otherwise stated, returns or exchanges are generally only accepted if the product is damaged, defective or incorrect upon arrival. Customers must contact us within the stated return period and provide relevant photos or proof.
Returned products must be unused, in original condition and with complete original packaging.
8. Non-Returnable Items
The following items are generally non-refundable and non-exchangeable:
Customised products
Limited-edition products
Pre-order items
Artworks
Sale or clearance items
Products damaged due to customer use, handling or improper storage
9. Order Cancellation
Orders generally cannot be cancelled once processing, packing or shipment has started.
If you wish to cancel an order, please contact us as soon as possible. We will try our best to assist, but cancellation is not guaranteed.
10. Fraud Prevention
For security reasons, we may contact customers to verify order details before shipment. If we are unable to verify the order, or if the order appears suspicious, we reserve the right to cancel the order and issue a refund.
11. Ownership and Risk
Ownership of the product transfers to the customer once full payment has been received.
Unless otherwise required by applicable law, the risk of loss or damage transfers to the customer once the product has been handed over to the courier or delivery company.
12. Contact Us
For any questions regarding your order or this Buying Policy, please contact us:
Email: info@yulonghuang.com
Website: yulonghuang.com